Refund policy

RETURNS POLICY

As part of our zero-waste policy we print each item to order.

Please check our sizing guides carefully in order to get the right size first time around, or speak to our friendly team who are always happy to offer advice on sizing.

We will happily offer one-time size exchanges within 30 days to make sure you get the perfect fit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at iwantpresentsstore@gmail.com.

Items sent back to us without first requesting a return will not be accepted. 

Damaged / defective / incorrect items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, along with photographic proof, so that we can evaluate the issue and arrange for a replacement.

How to return items
To be eligible for an exchange, your item must be unworn, unwashed and in the same condition that you received it. No pet hairs, perfume, deodorant or make up marks.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To complete your return, please email our support team to get your unique returns reference. Any items returned without a note letting us know your unique returns reference is likely to experience long delays, or may not be identified at all. 

We do not cover the postage cost of returning the first item back to us, but we will cover the postage costs of sending your new item out to you.

Once your returned item has been received and processed by the team, we will process your new order within 5 business days. If you'd like to check the status of your new order at any time, feel free to reach out to the team at iwantpresentsstore@gmail.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s) and if the items do not reach us, we sadly will not be able to replace or refund

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iwantpresentsstore@gmail.com